Shipping policy

Thanks for shopping with Luxero. Below you’ll find everything you need to know about shipping, tracking, and delivery.

Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • During high-volume periods (sales/holidays), processing may take slightly longer.

Shipping Rates

  • Free Shipping: We offer free shipping on eligible orders (shown at checkout).

  • If any paid shipping options are available, rates will be calculated and displayed at checkout.

Delivery Time Estimates

Delivery times are estimates and begin once your order has been processed and shipped.

  • United States: 7–12 business days

  • Canada: 7–12 business days

  • United Kingdom / Europe: 7–14 business days

  • Australia / New Zealand: 8–15 business days

  • Rest of World: 10–20 business days

Please note: Some shipments may arrive earlier or later due to carrier delays, customs processing, weather, or peak seasons.

Tracking Your Order

  • Once your order ships, you’ll receive a shipping confirmation email with your tracking number.

  • Tracking can take 24–72 hours to update after shipment.

Address Changes & Order Accuracy

Please double-check your shipping address at checkout.

  • If you need to update your address, contact us as soon as possible at [luxerocompany@gmail.com].

  • Address changes are only possible before the order ships.

  • If an order is returned due to an incorrect/incomplete address, we may charge a reshipping fee.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs office and are the customer’s responsibility.

Delays & Delivery Issues

If your order seems delayed:

  • First, check your tracking link for updates.

  • If you haven’t received your order within [X] days of the shipping confirmation email, contact us at [luxerocompany@gmail.com] and we’ll help.

Lost or Stolen Packages

  • If tracking shows delivered but you can’t find the package, please check around your property, with neighbors, or your local carrier first.

  • If it still can’t be located, contact us within [7] days of delivery confirmation so we can assist.

Split Shipments

In some cases, items may ship separately. If this happens, you’ll receive multiple tracking updates.

Digital Bonus (Free PDF)

If your order includes a digital bonus (like our 8-Week GentleFit Plan PDF), it will be delivered by email after checkout (usually within minutes). Check spam/promotions if you don’t see it.

Contact Us

If you have any questions about shipping, reach out anytime:
Email: [luxerocompany@gmail.com]
Support hours: [Mon–Fri, 9am–5pm EST]